Shipping policy
Shipping Policy
At CircleBio, we are committed to providing a smooth and reliable delivery experience from checkout to your doorstep.
We currently offer worldwide shipping. Orders over $50 qualify for free standard shipping. For orders below this amount, standard shipping rates will be calculated at checkout.
Order Processing
All orders require 1–3 business days for processing after payment confirmation.
Orders are processed and shipped Monday through Friday, excluding weekends and major holidays.
Please note:
- Orders are not shipped on the same day they are placed.
- Express shipping options do not guarantee weekend delivery.
- Once your order has been shipped, you will receive a confirmation email with tracking details.
- Tracking information may take up to 48 hours to become active after shipment.
CircleBio is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances outside of our control.
Shipping Information
Delivery times vary depending on destination and shipping carrier.
| Country / Region | Carrier | Estimated Delivery |
|---|---|---|
| United States | USPS / Local Carrier | 7–14 Business Days |
| Canada | Canada Post | 7–18 Business Days |
| United Kingdom | Royal Mail | 7–18 Business Days |
| Ireland | An Post | 7–18 Business Days |
| Australia | Australia Post | 7–18 Business Days |
| Germany | DHL | 7–18 Business Days |
| New Zealand | NZ Post | 7–18 Business Days |
| France | La Poste | 7–18 Business Days |
| Spain | Correos | 7–18 Business Days |
| Italy | Poste Italiane | 7–18 Business Days |
| Japan | Japan Post | 7–18 Business Days |
| Other International Locations | Tracked International Shipping | 10–31 Business Days |
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details.
Please allow 1–4 days for tracking updates to appear after shipment.
In some cases, tracking information may update slowly while your package is still in transit. If your order has exceeded the estimated delivery timeframe, please contact our support team for assistance.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, processing or delivery may be delayed.
If you need to update your shipping address, please contact us as soon as possible:
We will do our best to accommodate address changes; however, changes cannot always be guaranteed once an order has entered processing or shipment.
If a package is returned to our facility due to an incorrect address, we can assist with reshipping options or provide further support.
Delivery Notes
Most packages are delivered directly to the provided shipping address, mailbox, or another secure location determined by the carrier.
Some deliveries may require a signature depending on the carrier’s policies.
To avoid missed deliveries, we recommend choosing an address where someone can safely receive the package.
Returns
Return shipping costs and eligibility are subject to our return policy.
For more information about returns, please visit our Returns & Refund Policy or contact: