Refund policy
Returns & Refund Policy
At CircleBio, we want every customer to feel confident with their purchase. If your order doesn’t meet your expectations, you may request a return within 30 days of receiving your item.
To be eligible for a return, the product must be in its original condition, unused, and returned with all original packaging. A receipt or proof of purchase is required to complete your return request.
To begin the return process, please contact our support team at:
Once your request has been reviewed and approved, we will provide return instructions and any necessary shipping details. Please do not send your item back before receiving approval, as returns submitted without prior authorization may not be accepted.
For any questions regarding your return, please contact:
Damaged or Incorrect Orders
We recommend checking your order as soon as it arrives. If your item arrives damaged, defective, or you receive an incorrect product, please contact us promptly.
Our team will review your request and help resolve the issue as quickly as possible.
Items Not Eligible for Return
Certain products cannot be returned, including:
- Perishable goods such as food, flowers, or plants
- Personalized or customized products
- Opened or used personal care items
- Hazardous materials, flammable liquids, or gases
If you are unsure whether your order qualifies for a return, please contact our team at:
Please note that sale items and gift cards are not eligible for returns.
Exchanges
If you would like to receive a different item, the quickest option is to return your original purchase first.
After your return has been approved, you may place a new order for the replacement product.
European Union 14-Day Right of Withdrawal
For orders delivered within the European Union, customers may cancel or return their order within 14 days of receiving the product, without needing to provide a reason.
Returned items must remain unused, in their original condition, and include the original packaging and proof of purchase.
Refunds
Once your return has been received and inspected, we will send you a confirmation regarding your refund status.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please allow additional processing time for your bank or payment provider to complete the transaction.
If you have not received your refund after 15 business days from approval, please contact us at: